Refund policy

Return & Replacement Policy

Last Updated: 21/02/2026

At desilooma.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. 7-Day Return Policy

Most products are eligible for return within 7 days from the date of delivery, subject to the conditions mentioned below.

You may request a return if:

  • The item is damaged, defective, or broken upon delivery

  • The wrong product was delivered

  • The product is missing parts or accessories

  • The item is significantly different from the description

2. Items Not Eligible for Return

The following items are non-returnable:

  • Personal care and hygiene products

  • Innerwear or intimate items

  • Customized or personalized products

  • Clearance or sale items

  • Items damaged due to misuse

3. Return Conditions

To be eligible for a return:

  • The item must be unused and in original condition

  • All original packaging, tags, labels, and accessories must be intact

  • You must provide proof of purchase (order number)

  • Clear photos or videos may be required for verification

4. Return Process

To initiate a return:

  1. Email us at shamb911@gmail.com within 7 days of delivery

  2. Mention your Order ID and reason for return

  3. Attach clear photos/videos (if applicable)

  4. Our support team will review and respond within 24–48 hours

If approved, return instructions will be shared via email.

5. Replacement Policy

  • Eligible items may be replaced at no extra cost.

  • Replacement will be processed after verification of the issue.

  • If replacement is unavailable, a refund will be issued.

6. Refund Policy

Once the returned item is received and inspected:

  • Refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

  • Shipping charges (if any) are non-refundable

Depending on your bank or payment provider, it may take additional time for the refund to reflect.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If still not resolved, email us at shamb911@gmail.com

8. Contact Us

For any return or replacement assistance, please contact:

📧 Email: shamb911@gmail.com
🌐 Website: https://desilooma.shop