FAQ

Frequently Asked Questions (FAQ)

Welcome to the desilooma.shop FAQ section.
Here you’ll find answers to the most common questions about orders, shipping, returns, and payments.

 1. How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Enter your shipping details, complete payment, and you’ll receive an order confirmation email.

 2. How long does delivery take?

  • Order Processing Time: 1–3 business days

  • Delivery Time (Within India): 2–7 business days

Delivery times may vary slightly depending on your location.

 3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use that link to track your shipment in real-time.

 4. What payment methods do you accept?

We accept secure online payments through trusted payment gateways. Available options may include:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

All transactions are encrypted and secure.

 5. Can I cancel my order?

Orders can only be canceled within a limited time after placing them. If your order has already been processed or shipped, cancellation may not be possible.

Please contact us immediately at:
📧 shamb911@gmail.com

 6. What is your return policy?

We offer a 7-day return policy for eligible products. Items must be unused and in original condition.

Returns are accepted only for:

  • Damaged items

  • Defective products

  • Wrong product delivered

Please email us with photos/videos for quick approval.

 7. When will I receive my refund?

After the returned product is verified, refunds are processed within 5–7 business days. The amount will be credited to your original payment method.

 8. What if I entered the wrong address?

Please contact us immediately at shamb911@gmail.com.
If the order has not been shipped, we can update the address. Once shipped, changes may not be possible.

 9. How can I contact customer support?

You can reach us at:

📧 Email: shamb911@gmail.com
🌐 Website: https://desilooma.shop

We aim to respond within 24–48 business hours.

 10. Is it safe to shop on desilooma.shop?

Yes. We use secure payment gateways and encrypted checkout systems to protect your personal and payment information.

Your trust is important to us.

If you still have questions, feel free to contact us anytime.
We are happy to help!

Team desilooma.shop